Continuing Education:
“Make my Day”: Developing a Dental Office Courtesy System
Dr. Scott LeBuke, DDS
Private Practitioner, Revelstoke, BC
“Make my Day”: Developing a Dental Office Courtesy System
The goal of the course is to implement courtesy ideals into a dental office setting that are so profound, yet so simple and subtle, that they are often easily missed or forgotten. As we move into an “experience-based economy” our patients are demanding to be treated with courtesy, respect and politeness. This lecture will revisit the simple basics of courtesy in a dental business setting and in our day to day lives. A set of generic behaviors will be presented as a set of ideals that ensure that team members know how to act courteously and respect the individuality of each guest and their fellow team member.
As a result of attending this course, the participant should be able to:
- Appreciate the benefits of developing a office courtesy system in their dental practice
- Learn the importance of setting as it reflects the perceived quality of care provided in any office
- Know how to properly greet and bid farewell everyone who enters your office
- Understand the importance of the use and pronunciation of people’s names
- Know the importance of smiling, positive attitudes and enthusiasm in creating the ideal working culture that can be available to anyone
- Develop better listening skills
- Establish rules for office confrontation
- Know how to and understand the benefits of compliments
- Create boundaries for office communication
- Move toward a “gossip-free” office environment
- Know the importance of following up on patient care
- Determine whether or not they have a happy office environment
- Learn and apply these extremely practical and easy to grasp courtesy ideals and enjoy the success that they bring
Scott LeBuke, DDS, recieved his degree from the University of Alberta in 1994 where he was class president and president of the Dental Students Association. Since graduation, he has been actively involved with the Thompson Okanagan Dental Society as a past director and as president from 2004-2006. Dr LeBuke practices general dentistry including orthodontics, with six team members, in a solo dental practice in Revelstoke, B.C., where he lives with his wife and two children. Dr LeBuke has developed an office environment that encourages politeness and respect through the use of common courtesies. Dr LeBuke consults with dental offices and other businesses to help them implement courtesy strategies for their teams.